Residents are permitted telephone privileges to make collect/pre-paid calls. Residents are not permitted to receive telephone calls. Every new number that a resident requests be added to the resident’s approved call list must be verified and activated before the resident is allowed to call. 

Residents have access to coinless telephones at various times throughout the day during yard periods. Each living unit also has specified periods when residents are allowed to make phone calls during the evening hours. 

Please note that Resident telephone calls, except for attorney calls, may be subject to monitoring and recording in accordance with KAR 44-2-102 (c). 

The provider for resident telephone service is ICS Corrections, Inc.. The customer service phone number for called parties to establish a pre-paid account is1-888-506-8407 or accounts may be set up online at no cost at www.icsolutions.com . Residents cannot call cell phones unless a prepaid account is established with the phone company. This may be done by the family by calling 1-888-506-8407

For more information, please review the Inmate Telephone Customer Service Information sheet. 

In the event of a verifiable emergency such as a serious illness or death in the family, you may call the facility. During regular business hours, you will be forwarded to the resident counselor’s office where you can relay the emergency message, and the counselor will speak with the resident. After hours or on weekends and holidays, verified emergencies will be passed on to the resident at the earliest possible time.

Chain dialing, 3-way calling, call forwarding, and/or dialing extra digits is not permitted.

If you need additional information on resident telephone use, please see Internal Management Policy and Procedure (IMPP) 10-111 Programs and Services: Inmate Access to Facility and Coinless Telephones. 

The Kansas Department of Corrections will not accept any item mailed into a correctional facility other than letters or photographs. Residents may purchase postage only through their facility’s canteen. The Department does not allow a resident to receive stamps. 

Please note that any incoming or outgoing mail other than legal, official or privileged mail may be inspected or read at any time in accordance with KAR 44-12-601. 

Incoming resident mail should be addressed as follows:  

Remember to include the resident’s KDOC registration number with the resident’s full name in the address of the correspondence or the mail will not be delivered. The envelope also must contain the sender’s name and address as well or the letter will not be delivered. 

You may check a resident’s location and status on the Department’s Kansas Adult Supervised Population Electronic Repository (KASPER). Facility mailing addresses are available from the facilities index.

For more information about resident mail, please review Kansas Administrative Regulation (K.A.R.) 44-12-601, Resident Writing and Other Resident Communications or Publications. Also, Internal Management Policy and Procedure (IMPP) 12-120 Security and Control: Control of Resident Personal Property provides additional information.