Holiday Visitation

Visitor Handbook

Visitor Information | Warden
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Standard Visitation Guidelines

Current Supplemental Visitation Guidelines

Special Visits

Denial of Visits or Access to the Facility

Resident Visitation (General Orders)

Traveler Information (The Haven House)

Overview | Visitor Information | Programs | History | Warden
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Inmates have access to coinless telephones at various times throughout the day during yard periods. Each living unit also has specified periods when inmates are allowed to make phone calls during the evening hours. Inmates may establish a telephone list of up to twenty individual phone numbers that they wish to call. They may add or delete numbers on this list only during their 120-day review. Inmate phones, with the exception of conversations with attorneys, are subject to monitoring.

How do I establish an account to telephone an inmate?
The process begins with the inmate who must submit a form at the correctional facility with the numbers the inmate would like to call. The inmate must submit the following information:

1. The area code and telephone number;
2. The complete name of the person to be called;
3. The complete address of the person to be called; and,
4. The relationship of the person to be called to the inmate.

Every new number must be verified and activated before the inmate is allowed to call. Numbers with missing information will not be entered into the telephone calling service computer system.

Friends and family may establish accounts by contacting the inmate telephone service provider, ICS Corrections, Inc., to establish a pre-paid account at 1-888-506-8407 or accounts may be set up online at no cost at ICS Corrections, Inc.

Inmates cannot call cell phones unless a pre-paid account is established. This may be done by the family by calling ICS at 1-888-506-8407 to set up a pre-paid collect account for their cell phone. Please call 1-888-506-8407 for other phone questions (i.e., accidental blocks, etc.,).

Chain dialing, 3-way calling, call forwarding, and/or dialing extra digits is not permitted.

Can I provide a calling card?
No. Calling cards are not part of the contract with the inmate telephone service provider.

How can I reach an inmate in an emergency?
In the event of a verifiable emergency, such as a serious illness or death in the family, you may call the facility. During regular business hours, you will be forwarded to the inmate counselor’s office where you can relay the emergency message, and the counselor will speak with the inmate. After hours or on weekends and holidays, verified emergencies will be passed on to the inmate at the earliest possible time.

How do I get my telephone number removed from an inmate’s call list?
Please contact the correctional facility where the inmate is currently housed and report that you would like your number removed. If you are receiving threatening calls from an inmate, please contact the correctional facility and report the calls.

Can I be on an inmate’s call or visiting list if I once worked for the KDOC?
Former employees, former volunteers and former contract workers cannot be added to an inmate’s phone or visiting list within two years of the severance of the individual’s relationship with a correctional facility. Approval of visits after two years is at the discretion of the Warden.

If you need additional information on the inmate telephone process including how to establish an account, please visit the Inmate Communications section and/or review Internal Management Policy and Procedure (IMPP) 10-111 Programs and Services: Inmate Access to Facility and Coinless Telephones.

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Overview | Visitor Information | Programs | History | Warden
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Residents are permitted telephone privileges to make collect/pre-paid calls. Residents are not permitted to receive telephone calls. Every new number that a resident requests be added to the resident’s approved call list must be verified and activated before the resident is allowed to call. 

Residents have access to coinless telephones at various times throughout the day during yard periods. Each living unit also has specified periods when residents are allowed to make phone calls during the evening hours. 

Please note that Resident telephone calls, except for attorney calls, may be subject to monitoring and recording in accordance with KAR 44-2-102 (c). 

The provider for resident telephone service is ICS Corrections, Inc.. The customer service phone number for called parties to establish a pre-paid account is1-888-506-8407 or accounts may be set up online at no cost at www.icsolutions.com . Residents cannot call cell phones unless a prepaid account is established with the phone company. This may be done by the family by calling 1-888-506-8407

For more information, please review the Inmate Telephone Customer Service Information sheet. 

In the event of a verifiable emergency such as a serious illness or death in the family, you may call the facility. During regular business hours, you will be forwarded to the resident counselor’s office where you can relay the emergency message, and the counselor will speak with the resident. After hours or on weekends and holidays, verified emergencies will be passed on to the resident at the earliest possible time.

Chain dialing, 3-way calling, call forwarding, and/or dialing extra digits is not permitted.

If you need additional information on resident telephone use, please see Internal Management Policy and Procedure (IMPP) 10-111 Programs and Services: Inmate Access to Facility and Coinless Telephones. 

The Kansas Department of Corrections will not accept any item mailed into a correctional facility other than letters or photographs. Residents may purchase postage only through their facility’s canteen. The Department does not allow a resident to receive stamps. 

Please note that any incoming or outgoing mail other than legal, official or privileged mail may be inspected or read at any time in accordance with KAR 44-12-601. 

Incoming resident mail should be addressed as follows:  

Remember to include the resident’s KDOC registration number with the resident’s full name in the address of the correspondence or the mail will not be delivered. The envelope also must contain the sender’s name and address as well or the letter will not be delivered. 

You may check a resident’s location and status on the Department’s Kansas Adult Supervised Population Electronic Repository (KASPER). Facility mailing addresses are available from the facilities index.

For more information about resident mail, please review Kansas Administrative Regulation (K.A.R.) 44-12-601, Resident Writing and Other Resident Communications or Publications. Also, Internal Management Policy and Procedure (IMPP) 12-120 Security and Control: Control of Resident Personal Property provides additional information.

If you want to place a KORA request please follow this link to the KDOC KORA page. On this page you will find a link to a brochure explaining the KORA process.

https://www.doc.ks.gov/newsroom/submit-kora-request-via-kdoc-govqa 

If you want to do research employing KDOC data, residents, or staff, please complete the required documentation as found in KDOC’s IMPP 06-101D

If you have any questions about the processes, please contact KDOC_Research@ks.gov

We look forward to being of service to you.

The KDOC provides comprehensive health care through private companies under contract with the KDOC. Routine sick calls are conducted five days a week and each facility provides 24-hour emergency medical, dental and mental health care for inmates. This includes on-site emergency first aid and crisis intervention, use of designated hospital room or appropriate health facilities, emergency on-call physician, dentist and mental health professional services when the emergency health facility is not located nearby. Each facility also provides for mental health services and routine dental examinations and treatment services.

What medical and mental health services are available?
Each facility provides a physician on site. Nurse practitioners and physician assistants also are available. Non-essential medical services and procedures, including elective surgery, will not be routinely provided to inmates. Access to mental health services is determined based upon assessments. 

What dental services are available?
Routine dental examinations and treatment services are provided to each inmate under the direction and supervision of a licensed dentist. Arrangements for consultation with dental specialists and emergency dental services are made by the facility dentist and approved by the Departmental Health Authority. Elective procedures and dental prostheses will not be routinely provided. The preventive benefits of fluorides may be made available to inmates in the form and amount determined appropriate to the individual by the dentist. Dental procedures considered elective and not routinely offered will include, but are not limited to:

1. Precious metal work;
2. Long-range periodontics; and,
3. Orthodontics

 
Can I find out about an inmate’s health status?
All medical and mental health records are confidential and handled in accordance with state and federal statutes and regulations regarding confidentiality and privacy. The release of confidential medical and mental health care information requires documented consent. An authorization for release of medical information is available in IMPP 5-107 Information Technology and Records: Confidentiality/Release of Medical and Mental Health Information, Attachment A.

 How does an inmate see a doctor?
An inmate must complete a sick call slip and will be charged a $2 fee for the initial visit. If the inmate needs to be seen for a follow-up visit or has been determined to have a chronic illness, the inmate will not be charged the $2 fee. If an inmate has a chronic illness and the symptoms are not related to the chronic illness, there will be a $2 charge. 

Will someone notify me of an inmate’s medical emergency?
Assigned facility staff will notify the emergency contact designated by the inmate in the event of serious illness or injury affecting the inmate, which requires hospitalization, or in the event of the inmate's death. 

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