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Inmate Telephone - Overview

by Cheryl Cadue last modified Feb 12, 2013 02:04 PM

Inmates are permitted telephone privileges to make collect/pre-paid calls. Inmates are not permitted to receive telephone calls. Every new number that an inmate requests be added to the inmate’s approved call list must be verified and activated before the inmate is allowed to call. 

Inmates have access to coinless telephones at various times throughout the day during yard periods. Each living unit also has specified periods when inmates are allowed to make phone calls during the evening hours. 

Please note that Inmate telephone calls, except for attorney calls, may be subject to monitoring and recording in accordance with KAR 44-2-102 (c). 

The provider for inmate telephone service is CenturyLink. The customer service phone number for called parties to establish a pre-paid account through CenturyLink is 1-888-506-8407, or accounts may be set up online at no cost at www.icsolutions.com . Inmates cannot call cell phones unless a prepaid account is established with the phone company. This may be done by the family by calling 1-800-333-8856.  

For more information, please review the Inmate Telephone Customer Service Information sheet. 

In the event of a verifiable emergency such as a serious illness or death in the family, you may call the facility. During regular business hours, you will be forwarded to the inmate counselor’s office where you can relay the emergency message, and the counselor will speak with the inmate. After hours or on weekends and holidays, verified emergencies will be passed on to inmate at the earliest possible time.

Chain dialing, 3-way calling, call forwarding, and/or dialing extra digits is not permitted.

If you need additional information on inmate telephone use, please see Internal Management Policy and Procedure (IMPP) 10-111 Programs and Services: Inmate Access to Facility and Coinless Telephones

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