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Resident Telephone - Overview

by Nancy Burghart — last modified May 15, 2023 12:34 PM

Residents are permitted telephone privileges to make collect/pre-paid calls. Residents are not permitted to receive telephone calls. Every new number that a resident requests be added to the resident’s approved call list must be verified and activated before the resident is allowed to call. 

Residents have access to coinless telephones at various times throughout the day during yard periods. Each living unit also has specified periods when residents are allowed to make phone calls during the evening hours. 

Please note that Resident telephone calls, except for attorney calls, may be subject to monitoring and recording in accordance with KAR 44-2-102 (c). 

The provider for resident telephone service is ICS Corrections, Inc.. The customer service phone number for called parties to establish a pre-paid account is1-888-506-8407 or accounts may be set up online at no cost at . Residents cannot call cell phones unless a prepaid account is established with the phone company. This may be done by the family by calling 1-888-506-8407

For more information, please review the Inmate Telephone Customer Service Information sheet. 

In the event of a verifiable emergency such as a serious illness or death in the family, you may call the facility. During regular business hours, you will be forwarded to the resident counselor’s office where you can relay the emergency message, and the counselor will speak with the resident. After hours or on weekends and holidays, verified emergencies will be passed on to the resident at the earliest possible time.

Chain dialing, 3-way calling, call forwarding, and/or dialing extra digits is not permitted.

If you need additional information on resident telephone use, please see Internal Management Policy and Procedure (IMPP) 10-111 Programs and Services: Inmate Access to Facility and Coinless Telephones

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