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Inmate Electronic Messaging

by cherylca last modified Apr 09, 2021 11:59 AM

KDOC Families and Friends

  1. To communicate with your loved one through their tablet account, create and fund a GTL account. Please visit GTL https://www.gettingout.com/kansas-doc/ or download the app on your smartphone to create an account. (See below for “Setting Up Your Account.”)
  2. Once you deposit funds ($10.00 minimum required) on your account, you will be able to send messages, photos or a 30-second video message to your loved one. The cost will be deducted from your GTL account. The rates for these services remain unchanged from JPay.
  3. In addition, you will have the ability to add funds to your loved one’s tablet account electronically. There is no fee to add funds through GTL.


Friends and Family Pricing  

  • Electronic Message: $0.25 per message
  • Electronic Photo: $0.25 per photo 
  • 30-Second Video Attachment: $1.75 per video 


KDOC Residents

  1. Funds applied to a KDOC resident’s GTL account by family and friends will allow him/her to send messages, print messages/photos and enjoy entertainment content.
  2. The GTL account can only be used for these services. Commissary and debit phone time purchasing are processed through a separate request on the tablet NOT using  GTL account funds.
  3. Electronic money deposits to a resident’s trust account cannot be done through GTL. This service will continue to be made available through JPay and Access Corrections.
  4. Video visits are handled by a separate vendor and not available through the GTL tablet. More information is available on the KDOC webpage.  

**Please note that only entertainment content will be charged a per minute rate of $0.04 (standard content) and $0.06 (premium content).     

The following costs will be deducted from resident’s GTL account funds:

  • Electronic Message: $0.25 per message
  • Print Email: $0.35 per printed page
  • Print Attachment/Photo: $1.00 per printed page 
  • Entertainment Content: $0.04/minute (standard content) and $0.06/minute (premium content)


Setting Up Your Account 

There are (2) options for setting up and accessing your GTL account. Please note that only one GTL account needs to be established to send messages and deposit funds.

  1. Visit https://www.gettingout.com/kansas-doc/ to create your GTL account.
  2. Download the free GettingOut mobile app on your Android or iOS device.


Additional Support Now Available

The Kansas Department of Corrections is adding an additional layer of support for the current GTL transition to better assist families and friends with their questions.

For questions regarding your GettingOut account, please contact GTL Support by going to https://www.gettingout.com/contact-us/ or calling 866-516-0115.

For further assistance, please call 800-333-8856 ext. 3203 and leave a detailed message. A KDOC representative will return your call as soon as possible. You may also email KDOC_Pub@ks.gov

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