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Current Supplemental Visitation Guidelines

by Lisa Herman — last modified May 27, 2021 03:46 PM
NCF General Order 16-101, Attachment B, Effective 11-22-2019




Prior to visiting a resident at NCF, each approved visitor must have scheduled a visitation appointment by using the online visitation scheduler,, or by contacting the facility visitation clerk. General procedures governing resident visitation are established in KAR 44-7-104, IMPPS 10-113 and 11-101, and NCF G.O. 16-101. Additional information related to ICSolutions may be found at:


Regular visiting hours are 9:30 a.m. to 2:30 p.m. on Saturdays and Sundays; and Memorial Day, July 4th, Thanksgiving, and Christmas. Currently, there are two timeframes visitors may choose from (visits are two hours in length):

First Option: 9:30 a.m. to 11:30 a.m. (screening process will begin at 8:30 a.m.)

Second Option: 12:30 p.m. to 2:30 p.m. (screening process will begin at 11:30 a.m.) 


Residents may have one visit per week with no more than two visitors allowed.


Visitors may schedule one visit per week. Visits must be scheduled a minimum of 72 hours in advance but no more than two weeks in advance. Scheduling will close 72 hours before visitation begins at the facility for that week. Anyone who has not followed this process will be denied access to the facility. Visitors are encouraged to call the facility prior to the 72-hour cutoff to ensure their visit has been scheduled.


Visitors are required to provide their own masks. Visitors must wear their mask upon arrival to the facility and are required to wear their mask properly throughout the entire visit. Children over the age of two are required to wear a mask. Masks must be kept on at all times and must cover the mouth and nose.


Residents are required to wear their mask properly for the duration of their visit.


The health of every visitor, resident, and staff member participating in in-person visitation is a high priority. Upon arrival, each visitor will be screened in the Administration Building Lobby or in the Gatehouse where they will be required to have their temperature taken and will be asked a series of questions regarding symptoms or contact with anyone within the last 14 days suspected of having the Coronavirus. If symptoms or a fever are present, access to the facility will be denied and the visit will be cancelled. We encourage every visitor to be healthy and mindful of these requirements before traveling to the facility.

8. If screened in the Administration Building Lobby and if cleared to enter the facility, the visitor(s) will be given a form which verifies they were screened. Visitors will then proceed to the Gatehouse where they will present their health screening verification form to proceed with security screening before entering the facility.
9. Hand sanitizer will be available in the Gatehouse for each visitor to use as they are being processed in. Hand sanitizer will also be available at each visitation site.
10. Upon entering the visitation area, visitors should expect to see fewer tables and social distancing of groups of residents and their families.
11. No physical contact will be allowed between residents and visitors; not even a brief embrace or kiss at the beginning and end of the visit. 
12. No game or card playing will be allowed.
13. No vending machine use is currently allowed. No outside food or drinks will be allowed in.
14. Our outdoor visitation area is presently not open.  
15. Once a visit has concluded, all areas/surfaces will be sanitized.
  • Prior to visiting the facility, visitors are encouraged to review the Standard Visitation Guidelines in addition to the Current Supplemental Visitation Guidelines listed here. 

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